Return & Warranty Policy

Your Trust · Our Responsibility

At Beauty Faith Enterprise Inc., every product is crafted with precision, care, and strict quality standards.

We want every customer to feel confident, secure, and respected throughout their purchase experience.

Please review the policy below to ensure a smooth and transparent process.

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1. Order Cancellation Policy

Before Production or Shipment

• Orders may be canceled within 12 hours of purchase for a full refund.

• After 12 hours, production preparation typically begins.

• For custom orders, once production has started, a 30% cancellation fee will apply.

After Shipment

Once your order has shipped, it can no longer be canceled.

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2. Return Policy

Due to the nature of our products — personal, intimate, and unable to be resold —

Beauty Faith Enterprise Inc. cannot accept returns for:

• Opened items

• Used items

• Custom-made products

• Items delivered correctly and in good condition

This policy ensures that every customer receives a completely new, hygienic, and untouched product.

We ONLY accept returns or replacements if:

✔ The item arrives damaged

✔ The item has a noticeable defect

✔ The item does not match the order (wrong model, wrong options)

If any of the above occurs:

1. Please contact us within 48 hours of delivery at:

📧 beautyfaithenterprise@gmail.com

2. Provide clear photos or videos showing the issue

3. After verification, we will arrange one of the following based on the situation:

• Replacement parts

• Partial refund

• Full product replacement

(We will choose the most appropriate and fair solution based on the issue.)

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